In 2016 consumers turned to BBB serving the Northwest more than 5,328 times to look up health clubs, fitness centers, and gyms. Unfortunately, BBB has processed an estimated 90 complaints for the fitness industry in 2016 as well. The complaints ranged from billing and collection issues to contract issues.
To get the most out of your membership and to avoid signing up for something you can’t afford and won’t use, follow these tips:
- Warm up with a tour. Before signing up at any gym, ask to take a tour of the facilities. Make sure the gym has the equipment, classes, and trainers you are looking for. Ask about busy times, wait times for equipment, whether classes require pre-registration, availability, and cost of trainers.
- Look for discounts. Gyms often offer specials at the beginning of the year. From free week passes to heavy discounts to first time members, this is a great way to see if the gym is a good fit for you and save on sign up costs.
- Don’t feel coerced. Do not give in to high-pressure sales tactics to join right away. A reputable gym will want you to read the contract thoroughly before signing up. Make sure that all verbal promises made by the salesperson are also in writing. Be sure to ask about the cancellation policies and how membership is renewed.
- Know the true costs. Gyms often use special introductory offers to encourage new members, but the price could go up more than you budgeted once the initial period is over. Make sure you understand what the regular monthly fees will be and what they include.
- Check bbb.org. BBB has Business Reviews on more than 15,000 health clubs, fitness centers, and gyms. Read what previous customers say and see how the businesses respond to complaints.
To find a list of accredited fitness centers in the Northwest visit our Accredited Business Directory.