Consumer Sentinel Network Data Book Sees an Increase in Impostor Scams

Scam Alert Indicates Rip Off And Advertisement
Scam Alert Showing Rip Off And Sign

The Federal Trade Commission’s (FTC) Consumer Sentinel Network released its annual Data Book with over 3.1 million complaints from the 2016 calendar year. Better Business Bureau is a major contributor of complaint data along with other non-governmental organizations and many state law enforcement organizations.

By sharing this report, law enforcement partners across the nation can use the database information to track emerging trends in scams and deception and to help with pending investigations.

The data book is based on unverified complaints reported by consumers with 42 percent of those complaints being fraud complaints, 13 percent identity theft complaints and 45 percent other types of complaints.

Out of the 30 complaint categories, debt collection was ranked number one with 28 percent of the overall complaints. Impostor scams and identity theft scams came in second with 13 percent each, followed by 10 percent of the complaints involving Telephone and Mobile Services.Impostor scams grew from 11 percent to 13 percent in the last year which means it’s a growing problem.

The data book includes national statistics as well as a state-by-state listing of top complaint categories in each state. Based on the consumer complaints from 2016, the breakdown of complaints from BBB Northwest states is as follows.

ALASKA

There was a total of 3,376 identity theft, fraud and other consumer complaints in Alaska. Of that, there were 2,663 fraud and other complaints.

The top 10 fraud and other complaint categories by Alaska consumers were:

  1. Prizes, Sweepstakes, and Lotteries (Complaints: 599, Percentage: 22%)
  2. Impostor Scams (Complaints: 472, Percentage: 18%)
  3. Shop-at-Home and Catalog Sales (Complaints: 177, Percentage: 7%)
  4. Banks and Lenders (Complaints: 172, Percentage: 6%)
  5. Telephone and Mobile Services (Complaints: 154, Percentage: 6%)
  6. Debt Collection (Complaints: 143, Percentage: 5%)
  7. Auto-Related Complaints (Complaints: 105, Percentage: 4%)
  8. Credit Bureaus, Information Furnishers and Report Users (Complaints: 69, Percentage: 3%)
  9. Internet Services (Complaints: 64, Percentage: 2%)
  10. Credit Cards (Complaints: 58, Percentage: 2%)

There was a total of 713 identity theft complaints from Alaska victims.

The following are the types of identity thefts reported:

  1. Employment- or Tax-Related Fraud (Complaints: 349, Percentage: 49%)
  2. Credit Card Fraud (Complaints: 169, Percentage: 24%)
  3. Bank Fraud (Complaints: 88, Percentage: 12%)
  4. Phone or Utilities Fraud (Complaints: 48, Percentage: 7%)
  5. Government Documents or Benefits Fraud (Complaints: 42, Percentage: 6%)
  6. Loan or Lease Fraud (Complaints: 33, Percentage: 5%)
  7. Other (Complaints: 71, Percentage: 10%)
  8. Attempted Identity Theft (Complaints: 1, Percentage: <1%)

IDAHO

There was a total of 9,148 identity theft, fraud and other consumer complaints in Idaho. Of that, there were 7,800 fraud and other complaints.

The top 10 fraud and other complaint categories by Idaho consumers were:

  1. Impostor Scams (Complaints: 1,849, Percentage: 24%)
  2. Debt Collection (Complaints: 1,000, Percentage: 13%)
  3. Telephone and Mobile Services (Complaints: 713, Percentage: 9%)
  4. Prizes, Sweepstakes, and Lotteries (Complaints: 700, Percentage: 9%)
  5. Banks and Lenders (Complaints: 477, Percentage: 6%)
  6. Shop-at-Home and Catalog Sales (Complaints: 386, Percentage: 5%)
  7. Auto-Related Complaints (Complaints: 347, Percentage: 4%)
  8. Internet Services (Complaints: 231, Percentage: 3%)
  9. Television and Electronic Media (Complaints: 221, Percentage: 3%)
  10. Credit Bureaus, Information Furnishers and Report (Complaints: 176, Percentage: 2%)

There was a total of 1,348 identity theft complaints from Idaho victims.

The following are the types of identity thefts reported:

  1. Employment- or Tax-Related Fraud (Complaints: 509, Percentage: 38%)
  2. Credit Card Fraud (Complaints: 371, Percentage: 28%)
  3. Loan or Lease Fraud (Complaints: 183, Percentage: 14%)
  4. Bank Fraud (Complaints: 116, Percentage: 9%)
  5. Phone or Utilities Fraud (Complaints: 113, Percentage: 8%)
  6. Government Documents or Benefits Fraud (Complaints: 47, Percentage: 3%)
  7. Other (Complaints: 176, Percentage: 13%)
  8. Attempted Identity Theft (Complaints:-, Percentage: -)

MONTANA

There was a total of 5,311 identity theft, fraud and other consumer complaints in Montana. Of that, there were 4,600 fraud and other complaints.

The top 10 fraud and other complaint categories by Montana consumers were:

  1. Impostor Scams (Complaints: 1,222, Percentage: 27%)
  2. Prizes, Sweepstakes, and Lotteries (Complaints: 695, Percentage: 15%)
  3. Debt Collection (Complaints: 400, Percentage: 9%)
  4. Telephone and Mobile Services (Complaints: 385, Percentage: 8%)
  5. Shop-at-Home and Catalog Sales (Complaints: 279, Percentage: 6%)
  6. Banks and Lenders (Complaints: 236, Percentage: 5%)
  7. Auto-Related Complaints (Complaints: 159, Percentage: 3%)
  8. Foreign Money Offers and Counterfeit Check Scams (Complaints: 107, Percentage: 2%)
  9. Internet Services (Complaints: 101, Percentage: 2%)
  10. Television and Electronic Media (Complaints: 88, 2%)

There was a total of 711 identity theft complaints from Montana victims.

The following are the types of identity thefts reported:

  1. Employment- or Tax-Related Fraud (Complaints: 292, Percentage: 41%)
  2. Credit Card Fraud (Complaints: 226, Percentage: 32%)
  3. Bank Fraud (Complaints: 70, Percentage: 10%)
  4. Phone or Utilities Fraud (Complaints: 50, Percentage: 7%)
  5. Government Documents or Benefits Fraud (Complaints: 37, 5%)
  6. Loan or Lease Fraud (Complaints: 31, Percentage: 4%)
  7. Other (Complaints: 84, Percentage: 12%)
  8. Attempted Identity Theft (Complaints: 2, Percentage: <1%)

OREGON

There was a total of 26,697 identity theft, fraud and other consumer complaints in Oregon. Of that, there were 22,385 fraud and other complaints.

The top 10 fraud and other complaint categories by Oregon consumers were:

  1. Impostor Scams (Complaints: 5,363, Percentage: 24%)
  2. Debt Collection (Complaints: 3,717, Percentage: 17%)
  3. Telephone and Mobile Services (Complaints: 2,279, Percentage: 10%)
  4. Prizes, Sweepstakes and Lotteries (Complaints: 1,758, Percentage: 8%)
  5. Banks and Lenders (Complaints: 1,671, Percentage: 7%)
  6. Shop-at-Home and Catalog Sales (Complaints: 1,052, Percentage: 5%)
  7. Auto-Related Complaints (Complaints: 737, Percentage: 3%)
  8. Television and Electronic Media (Complaints: 520, Percentage: 2%)
  9. Internet Services (Complaints: 518, Percentage: 2%)
  10. Credit Cards (Complaints: 510, Percentage: 2%)

There were a total of 4,312 identity theft complaints from Oregon victims.

The following are the types of identity thefts reported:

  1. Credit Card Fraud (Complaints: 1,571, Percentage: 36%)
  2. Employment- or Tax-Related Fraud (Complaints: 1,506, Percentage: 35%)
  3. Bank Fraud (Complaints: 511, Percentage: 12%)
  4. Phone or Utilities Fraud (Complaints: 356, Percentage: 8%)
  5. Government Documents or Benefits Fraud (Complaints: 221, Percentage: 5%)
  6. Loan or Lease Fraud (Complaints: 168, Percentage: 4%)
  7. Other (Complaints: 513, Percentage: 12%)
  8. Attempted Identity Theft (Complaints: 8, Percentage: <1%)

WASHINGTON

There was a total of 48,733 identity theft, fraud and other consumer complaints in Washington. Of that, there were 40,423 fraud and other complaints.

The top 10 fraud and other complaint categories by Washington consumers were:

  1. Impostor Scams (Complaints: 9,783, Percentage: 24%)
  2. Debt Collection (Complaints: 6,463, Percentage: 16%)
  3. Telephone and Mobile Services (Complaints: 4,234, Percentage: 10%)
  4. Banks and Lenders (Complaints: 3,042, Percentage: 8%)
  5. Prizes, Sweepstakes and Lotteries (Complaints: 1,994, Percentage: 5%)
  6. Shop-at-Home and Catalog Sales (Complaints: 1,923, Percentage: 5%)
  7. Auto-Related Complaints (Complaints: 1,593, Percentage: 4%)
  8. Internet Services (Complaints: 1,213, Percentage: 3%)
  9. Television and Electronic Media (Complaints: 961, Percentage: 2%)
  10. Credit Cards (Complaints: 871, Percentage: 2%)

There were a total of 8,310 identity theft complaints from Washington victims.

The following are the types of identity thefts reported:

  1. Credit Card Fraud (Complaints: 3,421, Percentage: 41%)
  2. Employment- or Tax-Related Fraud (Complaints: 2,478, Percentage: 30%)
  3. Bank Fraud (Complaints: 1,052, Percentage: 13%)
  4. Phone or Utilities Fraud (Complaints: 696, Percentage: 8%)
  5. Government Documents or Benefits Fraud (Complaints: 452, Percentage: 5%)
  6. Loan or Lease Fraud (Complaints: 356, Percentage: 4%)
  7. Other (Complaints: 1,098, Percentage: 13%)
  8. Attempted Identity Theft (Complaints: 19, Percentage: <1%)

WYOMING

There was a total of 2,874 identity theft, fraud and other consumer complaints in Wyoming. Of that, there were 2,437 fraud and other complaints.

The top 10 fraud and other complaint categories by Wyoming consumers were:

  1. Impostor Scams (Complaints: 489, Percentage: 20%)
  2. Prizes, Sweepstakes, and Lotteries (Complaints: 315, Percentage: 13%)
  3. Debt Collection (Complaints: 291, Percentage: 12%)
  4. Telephone and Mobile Services (Complaints: 216, Percentage: 9%)
  5. Banks and Lenders (Complaints: 155, Percentage: 6%)
  6. Shop-at-Home and Catalog Sales (Complaints: 153, Percentage: 6%)
  7. Auto-Related Complaints (Complaints: 92, Percentage: 4%)
  8. Television and Electronic Media (Complaints: 68, Percentage: 3%)
  9. Internet Services (Complaints: 64, Percentage: 3%)
  10. Foreign Money Offers and Counterfeit Check (Complaints: 55, Percentage: 2%)

There was a total of 437 identity theft complaints from Wyoming victims.

The following are the types of identity thefts reported:

  1. Employment- or Tax-Related Fraud (Complaints: 162, Percentage: 37%)
  2. Credit Card Fraud (Complaints: 124, Percentage: 28%)
  3. Bank Fraud (Complaints: 49, Percentage: 11%)
  4. Phone or Utilities Fraud (Complaints: 40, Percentage: 9%)
  5. Loan or Lease Fraud (Complaints: 33, Percentage: 8%)
  6. Government Documents or Benefits Fraud (Complaints: 21, Percentage: 5%)
  7. Other (Complaints: 55, Percentage: 13%)
  8. Attempted Identity Theft (Complaints: 1, Percentage:  <1%)

 

 

 

Advertisements