Four Myths of BBB

Fact Myth Tablet Means Correct Or Incorrect Information

There are plenty of urban legends out there, meant to entertain you with their mystery and spookiness. There’s the one that warns to never flash your headlights at a car who has theirs off and there’s always some tale of a man with a hook.

There are even some myths about the Better Business Bureau. Let’s take a look at some of the most common myths associated with BBB.

BBB is a government agency

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The Better Business Bureau is not affiliated with any government agency. It is actually a not-for-profit organization focused on advancing marketplace trust. It was established in 1912 in Minneapolis, Minnesota. Since then BBB has grown to include 112 BBB locations in the U.S., Canada and Mexico. Learn more about what BBB does by watching the 90 second “Why We Are Here” video.

BBB is for consumers only

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BBB prides itself on helping consumers make smart choices when searching for a business. One of our goals is to help consumers identify trustworthy businesses and those that aren’t. However, we also do a lot for businesses, whether they are accredited or not. We offer business reviews, mediation services, advertising opportunities, a business magazine and industry driven webinars. At least three of those services are available to non-accredited businesses. Learn more about what we offer by visiting bbb.org/northwest.

BBB only reports complaints

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Not true. We actually provide customer reviews as well. BBB Customer Reviews allow customers to post positive, negative or neutral reviews about organizations with which they have done business. Reviews are vetted by BBB team members before they are published online and reviewers, upon request, must be able to provide substantiation of the marketplace interaction. Write your customer review today by visiting our Customer Reviews page.

No one uses BBB

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Staying relevant is extremely important to BBB. That’s why we have an outreach program designed to inform both consumers and businesses about the organization. Did you know that every four seconds someone searches a business on bbb.org? In fact, nearly seven million customers visit BBB website each year looking for a company to hire. And 95 percent of consumers recognize the BBB Seal. What’s more, seven out of 10 customers prefer to do business with a BBB Accredited Business.

People know the BBB and when they need help learning about a business they oftentimes come to us.

So consider this one myth busted.

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