Consumer Sentinel Network Complaint Figures

Sign Scam Represents Rip Off And Scams

The Consumer Sentinel Network released its 2015 Data Book detailing more than 3 million consumer complaints in 2015. Better Business Bureau is one of more than a dozen leading data contributors to the data book.

In 2015 debt collection topped the list as the number one complaint category. Overall, complaints broke down as 40 percent fraud, 16 percent identity theft and 44 percent other types.

The following is a breakdown of complaints for states serviced by BBB Northwest. These figures are based on consumer complaints made from Jan. 1, 2015 to Dec. 31, 2015.

ALASKA

There were a total of 3,613 identity theft, fraud and other consumer complaints. Of that there were 2,917 fraud and other complaints.

The top 10 fraud and other complaints by Alaska consumers were:

  1. Prizes, Sweepstakes and Lotteries (Complaints: 707; Percentage: 24%)
  2. Imposter Scams (Complaints: 627; Percentage: 21%)
  3. Debt Collection (Complaints: 184; Percentage: 6%)
  4. Shop-At-Home and Catalog Sales (Complaints: 144; Percentage: 5%)
  5. Telephone and Mobile Services (Complaints: 140; Percentage: 5%)
  6. Banks and Lenders (Complaints: 126; Percentage: 4%)
  7. Auto-Related Complaints (Complaints: 120; Percentage: 4%)
  8. Internet Services (Complaints: 85; Percentage: 3%)
  9. Foreign Money Offers & Counterfeit Check Scams (Complaints: 76; Percentage: 3%)
  10. Health Care (Complaints: 65; Percentage: 2%)

There were a total of 696 identity theft complaints from Alaska victims.

The following are the types of identity thefts reported:

  1. Government Documents or Benefits Fraud (Complaints: 707; Percentage: 58%)
  2. Credit Card Fraud (Complaints: 627; Percentage: 12%)
  3. Phone or Utilities Fraud (Complaints: 43; Percentage: 6%)
  4. Bank Fraud (Complaints: 33; Percentage: 5%)
  5. Loan Fraud (Complaints: 15; Percentage: 2%)
  6. Employment-Related Fraud (Complaints: 11; Percentage: 2%)
  7. Other (Complaints: 135; Percentage: 19%)
  8. Attempted Identity Theft (Complaints: 30; Percentage: 4%)

IDAHO

There were a total of 8,678 identity theft, fraud and other consumer complaints. Of that there were 7,002 fraud and other complaints.

The top 10 fraud and other complaints by Idaho consumers were:

  1. Imposter Scams (Complaints: 1,519; Percentage: 22%)
  2. Debt Collection (Complaints: 937; Percentage: 13%)
  3. Prizes, Sweepstakes and Lotteries (Complaints: 653; Percentage: 9%)
  4. Telephone and Mobile Services (Complaints: 554; Percentage: 8%)
  5. Banks and Lenders (Complaints: 445; Percentage: 6%)
  6. Shop-at-Home and Catalog Sales (Complaints: 364; Percentage: 5%)
  7. Auto-Related Complaints (Complaints: 322; Percentage: 5%)
  8. Internet Services (Complaints: 201; Percentage: 3%)
  9. Credit Bureaus, Information Furnishers and Report Users (Complaints: 193; Percentage: 3%)
  10. Television and Electronic Media (Complaints: 188; Percentage: 3%)

There were a total of 1,676 identity theft complaints from Alaska victims.

The following are the types of identity thefts reported:

  1. Government Documents or Benefits Fraud (Complaints: 1,021; Percentage: 61%)
  2. Credit Card Fraud (Complaints: 174; Percentage: 10%)
  3. Phone or Utilities Fraud (Complaints: 97; Percentage: 6%)
  4. Loan Fraud (Complaints: 78%; Percentage: 5%)
  5. Bank Fraud (Complaints: 67; Percentage: 4%)
  6. Employment-Related Fraud (Complaints: 40; Percentage: 2%)
  7. Other (Complaints: 244; Percentage: 15%)
  8. Attempted Identity Theft (Complaints: 46; Percentage: 3%)

OREGON

There were a total of 25,468 identity theft, fraud and other consumer complaints. Of that there were 20,387 fraud and other complaints.

The top 10 fraud and other complaints by Oregon consumers were:

  1. Imposter Scams (Complaints: 4,743; Percentage: 23%)
  2. Debt Collection (Complaints: 3,212; Percentage: 16%)
  3. Telephone and Mobile Services (Complaints: 2,151; Percentage: 11%)
  4. Banks and Lenders (Complaints: 1,518; Percentage: 7%)
  5. Prizes, Sweepstakes & Lotteries (Complaints: 1,383; Percentage: 7%)
  6. Shop-at-Home and Catalog Sales (Complaints: 903; Percentage: 4%)
  7. Auto-Related Complaints (Complaints: 750; Percentage: 4%)
  8. Internet Services (Complaints: 518; Percentage: 3%)
  9. Television and Electronic Media (Complaints: 492; Percentage: 2%)
  10. Credit Cards (Complaints: 432; Percentage: 2%)

There were a total of 5,081 identity theft complaints from Oregon victims.

The following are the types of identity thefts reported:

  1. Government Documents or Benefits Fraud (Complaints: 2,910; Percentage: 57%)
  2. Credit Card Fraud (Complaints: 715; Percentage: 14%)
  3. Phone or Utilities Fraud (Complaints: 313; Percentage: 6%)
  4. Bank Fraud (Complaints: 280; Percentage: 6%)
  5. Employment-Related Fraud: (Complaints: 115; Percentage: 2%)
  6. Loan Fraud (Complaints: 82; Percentage: 2%)
  7. Other (Complaints: 800; Percentage: 16%)
  8. Attempted Identity Theft (Complaints: 191; Percentage: 4%)

MONTANA

There were a total of 5,473 identity theft, fraud and other consumer complaints. Of that there were 4,572 fraud and other complaints.

The top 10 fraud and other complaints by Montana consumers were:

  1. Imposter Scams (Complaints: 1,157; Percentage: 25%)
  2. Prizes, Sweepstakes & Lotteries (Complaints: 653; Percentage: 14%)
  3. Debt Collection (Complaints: 621; Percentage: 14%)
  4. Telephone and Mobile Services (Complaints: 385; Percentage: 8%)
  5. Shop-at-Home and Catalog Sales (Complaints: 222; Percentage: 5%)
  6. Banks and Lenders (Complaints: 178; Percentage: 4%)
  7. Auto-Related Complaints (Complaints: 126; Percentage: 3%)
  8. Television and Electronic Media (Complaints: 122; Percentage: 3%)
  9. Internet Services (Complaints: 99; Percentage: 2%)
  10. Credit Bureaus, Information Furnishers & Report Users (Complaints: 77; Percentage: 2%)

There were a total of 901 identity theft complaints from Montana victims.

The following are the types of identity thefts reported:

  1. Government Documents or Benefits Fraud (Complaints: 544; Percentage: 60%)
  2. Credit Card Fraud (Complaints: 122; Percentage: 14%)
  3. Phone or Utilities Fraud (Complaints: 48; Percentage: 5%)
  4. Bank Fraud (Complaints: 42; Percentage: 5%)
  5. Employment-Related Fraud (Complaints: 16; Percentage: 2%)
  6. Loan Fraud (Complaints: 15; Percentage: 2%)
  7. Other (Complaints: 133; Percentage: 15%)
  8. Attempted Identity Theft (Complaints: 137; Percentage: 4%)

WASHINGTON

There were a total of 45,307 identity theft, fraud and other consumer complaints. Of that there were 36,264 fraud and other complaints.

The top 10 fraud and other complaints by Washington consumers were:

  1. Imposter Scams (Complaints: 8,046; Percentage: 22%)
  2. Debt Collection (Complaints: 6,042; Percentage: 17%)
  3. Telephone and Mobile Services (Complaints: 3,620; Percentage: 10%)
  4. Banks and Lenders (Complaints: 2,539; Percentage: 7%)
  5. Prizes, Sweepstakes and Lotteries (Complaints: 1,845; Percentage: 5%)
  6. Shop-at-Home and Catalog Sales (Complaints: 1,580; Percentage: 4%)
  7. Auto-Related Complaints (Complaints: 1,529; Percentage: 4%)
  8. Television and Electronic Media (Complaints: 1,090; Percentage: 3%)
  9. Internet Services (Complaints: 1,057; Percentage: 3%)
  10. Credit Bureaus, Information Furnishers & Report Users (Complaints: 1,000; Percentage: 3%)

There were a total of 9,043 identity theft complaints from Washington victims.

The following are the types of identity thefts reported:

  1. Government Documents or Benefits Fraud (Complaints: 4,158; Percentage: 46%)
  2. Credit Card Fraud (Complaints: 1,665; Percentage: 18%)
  3. Phone or Utilities Fraud (Complaints: 623; Percentage: 7%)
  4. Bank Fraud (Complaints: 607; Percentage: 7%)
  5. Employment-Related Fraud (Complaints: 350; Percentage: 4%)
  6. Loan Fraud (Complaints: 186; Percentage: 2%)
  7. Other (Complaints: 1,821; Percentage: 20%)
  8. Attempted Identity Theft (Complaints: 402; Percentage: 4%)

WYOMING

There were a total of 3,001 identity theft, fraud and other consumer complaints. Of that there were 2,435 fraud and other complaints.

The top 10 fraud and other complaints by Wyoming consumers were:

  1. Imposter Scams (Complaints: 438; Percentage: 18%)
  2. Prizes, Sweepstakes and Lotteries (Complaints: 399; Percentage: 16%)
  3. Debt Collection (Complaints: 341; Percentage: 14%)
  4. Telephone and Mobile Services (Complaints: 237; Percentage: 10%)
  5. Shop-at-Home and Catalog Sales (Complaints: 140; Percentage: 6%)
  6. Banks and Lenders (Complaints: 111; Percentage: 5%)
  7. Auto-Related Complaints (Complaints: 95; Percentage: 4%)
  8. Television and Electronic Media (Complaints: 67; Percentage: 3%)
  9. Internet Services (Complaints: 59; Percentage: 2%)
  10. Credit Bureaus, Information Furnishers & Report Users (Complaints: 54; Percentage: 2%)

There were a total of 566 identity theft complaints from Wyoming victims.

The following are the types of identity thefts reported:

  1. Government Documents or Benefits Fraud (Complaints: 321; Percentage: 57%)
  2. Credit Card Fraud (Complaints: 80; Percentage: 14%)
  3. Phone or Utilities Fraud (Complaints: 33; Percentage: 6%)
  4. Bank Fraud (Complaints: 22; Percentage: 4%)
  5. Loan Fraud (Complaints: 16; Percentage: 3%)
  6. Employment-Related Fraud (Complaints: 12; Percentage: 2%)
  7. Other (Complaints: 94; Percentage: 17%)
  8. Attempted Identity Theft (Complaints: 20; Percentage: 4%)
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